Job Location: Available to work Hybrid, Lansing, MI.
Note: 2 days week On-site, Local candidates (strongly preferred) or non-local (must be willing to relocate at their own expense from acceptance with no delays & follow the onsite/hybrid schedule.
Job Description:
Looking for a Business Analyst to r eceive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
Task:
Skills Set:
Skill | Required /Desired | Experience |
experience with Microsoft Project and Excel is Required | Required | 5+ years |
experience with Remedy/Helix is Required | Required | 5+ years |
working within a Telecommunications environment is Required | Required | 5+ years |
experience in a large Enterprise setting is Required | Required | 5+ years |
experience with multiple network platforms is Required | Required | 5+ years |
working with multiple network lines of service is Required | Required | 5+ years |
dealing with customers is Required | Required | 5+ years |
Experience managing multiple projects | Required | 5+ years |
Organization and Prioritization skills are Mandatory | Required | - |
Communication and Interpersonal skills are Mandatory | Required | - |
Previous experience working with multiple agencies and/or vendors and/or departments in an enterprise environment are Required | Required | - |
Bachelors Degree, Required | Required | - |
experience with DevOps is Preferred | Preferred | 3 years |
experience with Clarity is Preferred | Preferred | 3 years |
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