The Training and Quality Assurance (QA) Manager utilizes quality assurance methods to develop and implement Access Health CT's (AHCT) core training, certification curriculum, and educational materials for its staff and partners. The Training & QA Manager aims to reduce customer issues through improved training materials or protocols and through oversight of the use and functionality of AHCT's Learning Management System (LMS). The Training & QA Manager has supervisory responsibilities and reports to the Director of Operations.
Essential Duties and Responsibilities:
Staff Management
Qualifications: the requirements listed below are representative of the knowledge, skill, and/or ability required.
Physical Demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, and utilize a phone or other electronic communication devices. This employee may occasionally have to operate business machines. Specific vision abilities required in this job include close vision and the ability to adjust focus.
Work Environment: this is an in-office role in which the noise level in the work environment is usually low. Requires fast-paced deadlines and has a high stress at times. Requires occasional travel within CT.
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