Job Description

Wanted- Super Admins - Energetic, organized administrative assistant seeking long-term employment in a fast-growth, team-oriented atmosphere.

*Applicant should have a positive can-do attitude, have excellent telephone and written communication skills, and have an overall highly-recognizable, people-pleasing demeanor.

*Applicant should be an organizational guru with a passion for the paperless office lifestyle. This person must be a virtual task master, a doer, a checklist maestro.

*Applicant should be in College or have completed an undergraduate degree

About Ackerman Insurance:

Ackerman Insurance is a rapidly expanding growth-oriented local Insurance Agency that prides itself on being both innovative and professional. We like to think we are the definition of a fun and professional work family.

Ackerman Insurance occupies a 2800 sq. ft. office in Naples and a 3500 sq. ft. office in Orlando. Our newly designed Palm Beach Gardens office is opening soon, further cementing our presence throughout the State of Florida and beyond.

As an Ackerman Insurance employee, you'll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career because we understand that as you grow so does our company. You'll be empowered to use your unique experiences, passions, and skills to help our company constantly evolve and improve. We are looking for someone that wants a career not a job. Together, we can achieve our shared vision of growth by becoming a leading title company.

Position Summary:

Join our Ackerman Insurance team as Super Admin to be developed into an Insurance Customer Service Representative and Licensed Insurance Agent. We are seeking inexperienced Insurance Customer Service Representatives to become Licensed Insurance Agents. Ackerman Insurance is willing to train and sponsor candidates who would like to obtain the necessary licenses to grow in the career.

Candidates must be detail oriented, have strong customer service skills, and professional communication skills to effectively work with new and existing customers. In this role, you must be a people person. We strive to put our clients' minds at ease by advising on their insurance coverage needs. You can address customers concerns and fears by going the extra mile to find solutions.

Essential Functions:

In this role you'll support a team of Insurance Account Managers with administrative support and answer incoming calls. Once the 4-40 license is earned, you would be able to sell some insurance products.

Job Duties include:

• Fielding telephone calls and directing calls to appropriate representatives.
• Manage incoming and outgoing phone calls to customers and potential clients.
• Receiving and directing in-person visitors.
• Update policyholder's contact information such as phone number and email address
• Print and fax proof of insurance or send proof of insurance to the customer.
• Lienholder/Mortgagee changes, CPR's, replace/ add cars, ID card requests, and reporting.
• You'll also collaborate on retention by reviewing underwriting memos and send reminders on past due premiums to clients.
• Follow up on customer interactions in our management system, and toggle between different screens.
• Recommend potential coverages and policies by collecting customer information and analyzing customer needs

Knowledge and Skills/Technology Used:

• We are looking for an energetic, detail orientated, and self motivated person with strong in-person, phone, and written customer communication skills.
• Candidates should possess a desire to find solutions to help customers have a positive experience.
• Establish a professional working rapport with our clients and any new relationships that are established.
• Attention to detail with accurate data entry skills are a must.
• Excellent customer service skills utilizing communication via the web, telephone, and e-mail.
• Professional telephone etiquette.
• The ability and willingness to work in a team environment.
• Excellent organizational skills and ability to manage multiple projects simultaneously.
• Ability to work under pressure with strict deadlines.
• Strong technology and computer skills, including Microsoft Office.

Compensation & Benefits:

• Salary: $40,000.
• Bonus: Bonuses are available based on production.

Ackerman Insurance offers a comprehensive benefits package including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Accident, Life, & Disability Insurance
• 401k
• PTO/paid sick leave
• Other great benefits.

Qualifications:

• Willing to obtain Property & Casualty 4-40, 20-44 or 220.
• Fluent in Spanish is a plus.
• Background check will be conducted.

Job Type: Full-time

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Bonus opportunities

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Orlando, FL 32835 (Required)

Work Location: In person

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