Job Description

Our Purpose

At Fiddler, we understand the implications of AI and the impact that it has on human lives. Our company was born with the mission of building trust into AI. With the rise of the internet, trust in AI has been degraded by a plethora of issues like spam, fraudulent transactions, hate speech, and online abuse. Fiddler enables organizations to get ahead of these issues by building trustworthy, transparent, and explainable AI solutions. 

Fiddler partners with AI-first organizations to help build a long-term framework for responsible AI practices, which, in turn, builds trust with their user base. Data Science, MLOps, and business teams use Fiddler AI to monitor, explain, analyze, and improve their AI solutions to identify performance gaps, mitigate bias, and drive better outcomes. Our platform enables engineering teams and business stakeholders alike to understand the “why” and how behind model outcomes.  

Our Founders

Fiddler AI is founded by Krishna Gade (engineering leadership at Facebook, Pinterest, Twitter, and Microsoft) and Amit Paka (two-time founder with acquisitions by Samsung and PayPal and product roles at Expedia and Microsoft). We are backed by Insight Partners, Lightspeed Venture Partners, and Lux Capital. 

Why Join Us

Our team is motivated to unlock the AI opaque box and help society harness the power of AI. Joining us means you get to make an impact by helping reduce algorithmic bias and ensure that models in production across many different industries are transparent and ethical.  We are an early-stage startup and have a rapidly growing team of intelligent and empathetic doers, thinkers, creators, builders, and everyone in between. The AI and ML industry has a rapid pace of innovation and the learning opportunities here are monumental. This is your chance to be a trailblazer.  

Fiddler is recognized as a pioneer in the field of AI Observability and has received numerous accolades, including:  2022 a16z Data50 list, 2021 CB Insights AI 100 most promising startups, 2020 WEF Technology Pioneer, 2020 Forbes AI 50 most promising startups of 2020, and a 2019 Gartner Cool Vendor in Enterprise AI Governance and Ethical Response. By joining our brilliant (at least we think so) team, you will help pave the way in the AI Observability space.

The Opportunity

Fiddler’s RevOps team is looking for a Deal Desk Analyst (Part Time, Contract, Remote) to focus on the closure of custom and standard commercial deals. This includes supporting enterprise deal lifecycles for large and strategic opportunities. You will be responsible for deal lifecycle management and supporting cross-organizational alignment. This role requires a strong project management background to enable the candidate to drive large, complex, enterprise deals to closure in tandem with the Sales and RevOps teams.

The ideal candidate will have experience with SaaS products, enterprise sales, and a background in supporting selling motions. The ideal candidate will have strong communication skills, project management, and organizational skills, as well as a propensity to proactively build knowledge bases and systems to accelerate deal velocity.

What You’ll Do

• Work directly with the Sales, RevOps, DevOps, and Field AI teams, as well as prospective customers, to accelerate the contracting and procurement process

• Understand the business and technical requirements of our customers and partners, advising sales teams on the best approach (balancing risk between custom terms and internal limitations)

• Work cross-functionally to develop mechanisms for deal management (sales intake, approval matrixes, systems of record, contracting mechanisms, billing enablement, new commercial constructs, compliance matrixes, artifact storage, etc.)

• Remove internal blockers between cross-functional teams such as Sales, DevOps, Operations, Product, Legal, Finance, Accounting, Field AI, etc. in the pursuit of deal closure

• Work with our legal experts to effectively redline and negotiate various sales-related contracts

• Support the sales cycle to ensure the deal terms align with Fiddler’s goals, the strategic vision is met, and closes as forecasted

• Support complex negotiations involving bespoke commercial and legal agreements.

• Quickly build credibility and trust with internal stakeholders.

• Provide strong support, communication, and persuasion skills including cross-functional teams and senior leaders

What we are looking for

• BA/BS degree

• 2+ years of experience in one of the following functions: deal management, procurement, sourcing, pricing strategy, consulting, or legal

• Experience working in ambiguous, quickly scaling environments, comfortable with high-agency

• Strong communication, organizational, analysis, and project management skills.

Nice to Have

• MBA and/or Law Degree

• Experience working in a compliance-focused role

• Experience working at startups

• Experience working in Saas

• Experience supporting Enterprise Segment Focused Sales Teams

• Familiarity with Salesforce is a plus

Compensation

This is a part-time, remote contract role with the potential to convert to a full time W2 role in the future. This is an excellent opportunity to join a dynamic team in a growing AI Startup.  Pay range for San Francisco is $50/hr - $70/hr.

No agency submissions will be accepted.

Fiddler is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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