Job Description

Join Our Team: Customer Success Manager
Property Meld's vision is to radically improve how the property management industry handles property maintenance by offering intelligent maintenance solutions. If you've ever had a maintenance issue at your housing rental, you know how much of a pain it can be to get it fixed quickly and reliably. It doesn't have to be this way.

As we redefine property maintenance operations, we're in search of a dynamic Customer Success Manager who embodies high EQ/IQ, critical thinking abilities, data analysis skills, value-based sales methodologies, top-tier communication skills, and the ability to thrive in ambiguity. This is an in-office role at Property Meld HQ in Rapid City, South Dakota.

A Customer Success Manager's Key Responsibilities:

• Building Customer Commitment:  
  • Quickly establishes trust and credibility, enabling customers to confidently engage and take action. With a consultative selling approach, you provide clear, actionable insights that empower customers to make informed decisions swiftly and effectively.
    
• Guiding Customer Progress:  
  • Encourages customers to move forward, even when they encounter uncertainty. Your negotiation skills help them see the benefits of their next steps, fostering commitment in a way that feels supportive and motivating. 
    
• Navigating Complex Conversations:  
  • Approaches challenging discussions with resilience and a growth mindset, viewing each interaction as an opportunity to strengthen the relationship. You bring a calm, solution-focused approach that reassures customers and keeps the partnership on track.
    
• ‍ Mastering Customer Systems:  
  • Quickly adapts to diverse customer systems and processes, leveraging this adaptability to offer seamless support. Your ability to learn new workflows makes you a valuable resource, helping customers get the most out of their unique configurations.
    
• Pacing with Customer Needs:  
  • Thrives in dynamic environments, adjusting your approach to match each customer's unique learning pace and delivery needs. Your adaptability ensures customers feel supported every step of the way.

Why You'll Thrive Here:

• Proven experience in customer success, account management, or strategic consulting:
  • Top-Tier Communicator:
    • Displays exceptional communication skills in verbal, nonverbal, written, visual, interpersonal, formal, informal, synchronous, and asynchronous contexts. Capable of inspiring and influencing others through clear and impactful messaging, particularly in navigating complex customer interactions.
  • High Emotional Intelligence (EQ):
    • Able to perceive emotions and understand the behaviors those emotions are driving, effectively managing and influencing customer relationships during critical interactions.
  • Critical Thinker:
    • Able to assess both analytical data and human emotions, and then map those to solutions. Consistently demonstrates the ability to analyze complex situations and provide effective, innovative solutions.
  • Sales Acumen and Resilience:
    • Anticipates customer needs, taking proactive action to meet or exceed upsell quotas. Your resilience will help you navigate negative feedback and keep moving toward customer satisfaction and retention goals.
  • Adaptability and Quick Learning:
    • Shows high intellectual agility and adaptability. Collects data points and starts solving problems while adapting and building solutions on the go. Demonstrates the ability to thrive in uncertain situations, prioritizing tasks effectively to manage time-sensitive interactions.
  • Driven by Grit and Humility:
    • You bring grit to tackle hard problems with stamina, and humility that keeps you open to feedback and continuous growth.

Requirements:

• ✔ 4+ years in relevant roles
• ✔ BA/BS degree or equivalent experience
• ✔ Demonstrable grit, humility, ambition, and intellectual curiosity
• ✔ Ability to work in-office at Property Meld HQ in Rapid City, South Dakota

What We Offer:

• The starting salary for this position is on-target earnings of $75,000-$107,000 annually with a combination of base + bonus structure.
• Healthcare through Wellmark Blue Cross Blue Shield
• Dental through Beam
• Vision through Beam
• $25,000.00 Life Insurance Policy sponsored by Property Meld
• Two Weeks PTO annually, and allotted upon hire
• One Week Meld Cares PTO annually, this time is for volunteering and giving back to our communities organic conversations that happen across both departments and levels.

Here are some reasons why we love our home base:

  Love Where You Live:  With over 16 national and state parks, vast forests, and numerous historical sites nearby, the region provides an inspiring backdrop that fuels our innovation and creativity. In addition to the incredible outdoor recreation opportunities, this is a close-knit community that values collaboration & support.

Trust in the Workplace:  Our performance culture is built on a foundation of trust. The effort we put into fostering trust at Property Meld allows us to better support Melders in achieving their goals. A major source of development at Property Meld is the organic conversations that happen across both departments and levels.

Are You Ready For the Challenge? Join us on our mission to redefine property maintenance operations!!

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