Customer Success Manager Job at PerformYard, Remote

U1BXWDdEWmw3VGpEUkI5MzI4VzdsRllEUkE9PQ==
  • PerformYard
  • Remote

Job Description

Ready to join a fast growing, and category leading SaaS company? Do you want to build a career in customer success? Do you want to get involved in technology but love supporting customers? Are you looking for a company that will invest time in your development, support your professional growth and listen to your ideas? If yes, then keep reading!

PerformYard has developed a simple and effective product that drives our customer’s employee performance through the roof. Our long-term vision is to change the way performance is managed and measured in organizations of all sizes. To achieve this we need to add to our amazing team...that’s where you come in!

As a PerformYard Customer Success Manager (CSM), You will work to build long-lasting relationships with our customers founded on successful adoption and ongoing usage of our leading software product. You’ll interact with executives and professionals from across a diverse customer base to aid clients in achieving their goals for using PerformYard in their organizations. You will partner with customer personnel to implement PerformYard. This includes supporting product configuration to meet customer-specific needs, providing consultative advice and best practice information, leading training (from one-on-one support to large group, virtual sessions) – all to create a successful and happy customer!

This is a 100% Remote position - now & forever

Requirements

What You’ll Do:

  • Create long lasting satisfaction for professionals at all points of their customer lifecycle in order to retain their business and grow revenue
  • Establish a trusted advisor relationship with each customer through the onboarding and training process to drive the value of our products long term
  • Respond to phone calls and emails to support adoption, usage and expansion within the customer base
  • Meet or exceed aggressive responsiveness and quality goals
  • Be the voice and advocate of our customer - work with leadership and product teams to identify process improvements or product requirements to help resolve any customer facing issues, test any new product ideations and improve satisfaction
  • Utilize Salesforce and additional internal tools in order to create the best possible business and service level outcomes for our customers
  • Proactively influence team culture by actively participating in team and company activities and opportunities for feedback

What you’ll Bring:

  • Bachelor's Degree
  • Customer Success Manager should have a minimum of one year of Customer Success, Account Management, Account Support or related experience, preferably in software
  • Detailed and action oriented, with ability to manage multiple requests, respond quickly and with high quality, and problem solve on the fly
  • Enthusiastic and proactive self-starter with ability to communicate
  • Empathy for customer experience, and a desire to make customers successful
  • Understanding or previous use of CRM, Customer Success or Help software tools
  • Excited to operate in a fast paced start-up environment

Bonus Points:

  • A desire to do and achieve brilliant things!

  • Authentically curious, you love learning and improving yourself

  • Integrity is fundamentally important to you

  • You want to make a real difference

  • You are naturally entrepreneurial and Street smart

Benefits

In addition to your compensation plan we also have medical, dental, and vision health insurance benefits w/ HSA plan, disability insurance, 401k plan, generous PTO, paid holidays and other benefits.

Job Tags

Remote job, Holiday work,

Similar Jobs

Buchanan Auto Park

CDL Truck Driver -Dump Truck, Local Deliveries Job at Buchanan Auto Park

Buchanan Transportation is looking for professional, dedicated truck drivers for local delivery of commodities in the Mid-Atlantic region. No Over-the-RoadDrivers are responsible for transporting different types of goods from distribution centers to customer locations... 

Good Samaritan Society

RN - Miller - FT - Straight Nights Straight Weekends Job at Good Samaritan Society

Careers With Purpose Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. Facility: GSS SD Miller Prairie Ctr Location...

Chris Colgan Team

Showing Agent Need for Busy Real Estate Agent Job at Chris Colgan Team

 ...Become a part of our dynamic team and excel in the North American real estate industry. We provide a comprehensive success plan that includes...  ...options. Responsibilities Graduate from PLACE New Agent Launch Work with sales agent to guide their clients to homes... 

National Driver Referral

Western Regional Refrigerated Solo Class A Positions Great Pay Plus Sign on Bonus Job at National Driver Referral

Western Regional Refrigerated Solo Class A Positions Great Pay Plus Sign on BonusAs a SOAR company driver, youll great miles and income, generous benefits and home time, plus the full backing of an office staffed with people who are working hard to help your career SOAR... 

Coastal Pacific Food Distributors

Class A Truck Driver Job at Coastal Pacific Food Distributors

 ...Coastal Pacific Food Distributors in Kapolei, Hawaii is looking for a CDL class A full-time driver to make deliveries to commissaries and...  ...BONUS : New drivers are eligible to receive $1,600+ bonus paid out during first 180 days of employment. DUTIES : The work...