Job Description

Full job description

JobID: 491

Position Type:
Civil Service/Full-Time/Non-Bargaining Unit

Date Posted:
11/12/2024

Location:
Urbana City Building

Date Available:
When Filled

Join Our Team!

Customer Service & Parking Enforcement Supervisor

Typical Starting Salary:
$77,641.80-$102.875.39



Department:
Human Resources & Finance



Status:
Full-time; Non-union; Civil Service


The City of Urbana is accepting applications for Customer Service & Parking Enforcement Supervisor in our Human Resources & Finance Department.



Job Summary:
The Customer Service & Parking Enforcement Supervisor is responsible for providing oversight and management of the day-to-day operations and administration of the Finance Division’s customer service and parking enforcement functions. The Customer Service & Parking Enforcement Supervisor plans, organizes, coordinates, and supervises assigned staff who perform a variety of duties related to the areas of responsibility. This includes training, developing, and supervising staff; assisting with preparation and development of the budget; coordinating related procurement processes; analyzing assigned programs, policies, and processes, and making recommendations for improvements; and responding to and interacting with the public. This position works under the general direction of the Finance Manager and performs advanced, professional-level work.

Ideal Candidate:

• Strong critical thinking, problem-solving, and interpersonal skills
• Has the ability to foster positive and effective working relationships with supervisors, employees, and others
• Has the ability to prioritize requests from public and staff
• Customer service oriented

• Actively supports and upholds the City’s mission and values.
• Supervises Customer Service and Parking Enforcement staff; provides leadership and guidance to ensure compliance with established policies and procedures; oversees work procedures and methods; assigns work activities, projects, and programs; performs or assists with the most complex, difficult, or sensitive issues; meets with staff regularly to identify and resolve problems.
• Actively engages with Parking Enforcement staff in the field as needed.
• Reviews and approves daily cash register reconciliations and various cash collection reports, ensuring accuracy, and providing feedback to staff to improve their performance.
• Administers licensing and permits assigned to the department, ensuring compliance with all applicable requirements.
• Administers the parking space rental program.
• Administers parking ticket complaints, including performing second level review.
• Administers the parking management system (currently AIMS), the Mobile Meters system, and related systems.
• Leads implementation of software related to job duties, under the direction of the Finance Manager.
• Performs evaluative and hiring functions for assigned staff; involved as a member of the hiring team.
• Plans and organizes staff workloads and assignments; approves time-off requests, and authorizes overtime for assigned staff.
• Trains, coaches, motivates, and evaluates assigned staff; identifies training needs related to assigned areas of responsibility; prepares training materials; reviews work and provides direction and guidance as needed.
• Provides administrative, technical, and analytical support to special projects as directed by the Finance Manager; researches, compiles, and analyzes information to evaluate issues, identify trends, and make recommendations for department process, policy, and service delivery improvement; prepares documents, communications and reports related to findings and recommendations.
• Provides administrative and technical support for department strategic and financial planning; uses basic statistical and evaluative techniques to identify methods for attaining department goals and objectives where required or as directed by the Finance Manager.
• Assists in the preparation and development of department budget; monitors assigned operating budgets; reviews payments and purchases and ensures compliance with applicable policies.
• Coordinates assigned procurement processes; assists with drafting and disseminating bids, requests for proposals, and other procurement documents related to assigned areas of responsibility in accordance with City policy.
• Responds to inquiries and complaints by general public in a professional, respectful, and courteous manner; provides information and resolves customer service escalations.
• Reports to work on time and as scheduled.
• Performs other duties as needed or assigned.

• Knowledge and skills typically acquired through completion of an associate’s degree in business administration or a related field and at least three (3) years of progressively responsible experience in office/business management or operations, including at least one (1) year of supervisory experience.
• Five (5) years of progressively responsible office/administrative or operations experience in a public sector environment may substitute for the education requirement.
• Ability to recommend, develop, implement, and revise policies and procedures.
• Must possess a valid Illinois driver's license and have the ability to operate a motor vehicle within fifteen (15) days of employment.

• A bachelor’s degree in business administration, public administration, or a related field is strongly preferred.

For a complete list of duties and qualifications, please refer to the job description .

Applications will be accepted until the position is filled, however the date of first application review will occur after Tuesday, December 3, 2024. Interested applicants are strongly encouraged to apply prior to this date for priority consideration.



Selection Process:
The application will serve as the Civil Service exam; applicants meeting or exceeding the passing score will be placed on an open competitive register to fill current and/or future vacancies that may occur within approximately the next two years; this register may be extended or voided as needed by the Civil Service Commission. Questions may be directed to Ranija Turner, Human Resources Coordinator, at: rsturner@urbanaillinois.us or call (217) 384-6295. The City of Urbana provides reasonable accommodations for persons with disabilities; if you need information, please contact the Human Resources Division at the number or e-mail above.



What happens after I submit my application?
You will be contacted by e-mail regarding your status once a decision has been made in the selection process. Once you apply, almost all communication regarding the status of your application will be by email through the City's applicant management platform, so please add the domain "@applitrack.com" to your address book to prevent any emails from going to your Spam/Junk folder.





The Organization
The City of Urbana, founded in 1833 and the county seat of Champaign County, is a home-rule municipality situated in east central Illinois, approximately 135 miles south of Chicago and 45 miles west of the Indiana border. The University of Illinois at Urbana-Champaign, the state's flagship university, is located in both Urbana and Urbana's twin city of Champaign. Urbana's population is estimated at 38,336 and 11.9 square miles are within the City boundaries. The City is led by Mayor Diane Wolfe Marlin and operates under the mayor-aldermanic form of government. On average, Urbana employs 260 full-time personnel. For more information about the City of Urbana, visit:



About the Urbana Community
Award-winning dining. Cutting-edge technology. World-class education. Gigabit-speed fiber network. Urbana is a city where artists, thinkers, and innovators thrive. And we’re just getting started!
Urbana boasts a history built on innovation. From the famed Morrow Plots, a National Historic Landmark, to the groundbreaking research conducted every day on the flagship campus of the University of Illinois, Urbana embraces creative thinking and diversity to drive innovation and advancement. We’re connected to each other and the world thanks to an award-winning mass transit district, Amtrak rail, a regional airport, and three major interstates. Prefer to get around on two wheels? We are proud to be the first Gold Level Bicycle Friendly Community in Illinois. Our West Urbana neighborhood has been named of the 10 Great Neighborhoods in America by the American Planning Association, and together with our twin city Champaign, we’ve been recognized as the Greatest Food Town in the Midwest by Midwest Living Magazine, as well as an AARP Age-Friendly Community. Led by Mayor Diane Wolfe Marlin, Urbana’s progressive values include civic engagement, celebrating entrepreneurs and innovators, smart growth, and transparent governance. Award-winning schools, outstanding parks, a mosaic of diverse and engaged neighborhoods, a robust array of businesses located throughout the city, and reliable public services committed to the best possible quality of life for residents serve to make Urbana a great place for all to thrive.

The City of Urbana Welcomes Diversity!
We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset. EOE.

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